The Patient Relations Department at Sinai-Grace is committed to providing exceptional customer service in every interaction with our patients and their visitors. Customer service standards are core to our values and are reflected in everything we do. We are committed to: Respect, Courtesy, Ownership, Professionalism and Privacy.
Our Patient Relations team is available to assist throughout the stay of our patients. If there are specific questions, concerns or suggestions that you wish to share, please contact a team member.
Services Offered
- Complaint management
- Patient advocacy
- Notary service
- Parking assistance
- Transportation service
- Advance Directive booklets
- Patient Rights & Responsibility brochures
- Coordination of family conferences
- Service recovery
- Overnight stay information
Patient Relations is also responsible for: survey process, friendly visits, customer service training, commendations, the information desk, and reward and recognition programs.
